Last updated:
Courtesy translation
This English version is a courtesy translation provided for convenience. If there is any discrepancy between the English and the Turkish text, the Turkish version prevails. Read the Turkish version.
As Trakya Global Lojistik Limited Şirketi (“Company”), we care about the protection of your personal data. This privacy notice (aydınlatma metni) has been prepared in accordance with Article 10 of Law No. 6698 on the Protection of Personal Data (“KVKK” or the “Law”) and the Communiqué on the Procedures and Principles to Be Followed in Fulfilling the Obligation to Inform.
This notice covers the processing of the personal data of people who visit our website and of people who contact us through the contact form, by telephone or by e-mail.
Data Controller
Under the Law, your personal data is processed within the scope described in this notice by Trakya Global Lojistik Limited Şirketi as the data controller.
- Data controller
- Trakya Global Lojistik Limited Şirketi
- Address
- Veliköy Mah. 68. Cad. Çerkezköy/Tekirdağ
- Telephone
- +90 282 320 08 45
- info@trakyaglobal.com
- Working hours
- Monday – Saturday, 09:00 – 18:00
Personal Data We Process
We process only the personal data that is necessary to respond to your request and to provide our website securely:
| Data category | Personal data | Collection channel |
|---|---|---|
| Identity | First name, last name | Contact form, e-mail, telephone |
| Contact | E-mail address, telephone number | Contact form, e-mail, telephone |
| Request and transaction information | Cargo, route, date and vehicle type details that you add to the notes field or to your correspondence, and other explanations and correspondence relating to your request | Contact form, e-mail, telephone |
| Transaction security | IP address, browser and device information (user agent), page visited, date and time of access | Server logs of the infrastructure hosting our website (automatic) |
Please do not include in your notes and correspondence any personal data that is not necessary for your request, in particular special categories of personal data such as health, religion or ethnic origin. If such data reaches us, it will not be used to respond to your request and will be deleted.
Our website does not use analytics or advertising cookies. You can find information about cookies and similar technologies in our Cookie Policy.
Purposes of Processing and Legal Grounds
Your personal data is processed for the following purposes, based on the legal grounds listed in the second paragraph of Article 5 of the Law:
| Purpose | Data categories | Legal ground |
|---|---|---|
| Receiving and evaluating your quotation and transport requests, providing you with a quotation and carrying out the contract process in line with your request | Identity, contact, request and transaction information | Processing of personal data of the parties to a contract being necessary, provided that it is directly related to the conclusion or performance of that contractKVKK Art. 5/2-c |
| Responding to your questions, suggestions and other communication requests, and keeping track of the history of your requests | Identity, contact, request and transaction information | Processing being necessary for the legitimate interests of our Company, provided that it does not harm your fundamental rights and freedomsKVKK Art. 5/2-f |
| Ensuring the security of our website, the continuity of the service, detecting technical errors and preventing misuse | Transaction security | Processing being mandatory for our Company to fulfil its legal obligation, and being mandatory for our legitimate interestsKVKK Art. 5/2-ç and 5/2-f |
| Responding to information requests from authorised public institutions and organisations and fulfilling obligations arising from legislation | Categories covered by the request | Processing being mandatory for our Company to fulfil its legal obligationKVKK Art. 5/2-ç |
| Establishing, exercising or protecting rights in the event of a dispute | Categories relating to the dispute | Data processing being mandatory for the establishment, exercise or protection of a rightKVKK Art. 5/2-e |
Your explicit consent is not relied on for the processing activities listed in this notice. If a processing activity that requires explicit consent (for example, analytics cookies) is introduced in the future, your consent will be requested separately from this notice and only for that activity. Your contact details will not be used to send commercial electronic messages for promotion or campaign purposes unless you have given separate approval.
Method of Collecting Personal Data
Your personal data is collected by the following methods and is processed only within the limits of the purposes and legal grounds stated above:
- By partly automated means, if you fill in the contact form or send us an e-mail,
- By non-automated means, if you call us by telephone, through the entry of the information you share during the call into our request records,
- By automated means during your visit to our website, through the server logs kept by the infrastructure hosting our website.
Transfer of Personal Data
Your personal data may be transferred to the following groups of recipients, in accordance with the conditions set out in Articles 8 and 9 of the Law and only to the extent required by the purposes above:
- Our service providers: the provider of the infrastructure hosting our website and our corporate e-mail service provider, solely for the purpose of providing these services.
- Authorised public institutions and organisations and judicial authorities: where they are legally authorised and upon their request, for the purpose of fulfilling our legal obligations.
- Our legal advisers: to the extent necessary for the establishment, exercise or protection of rights in the event of a dispute.
Your personal data is not sold and is not shared with third parties other than those stated in this notice.
Transfer Abroad
If the servers of the infrastructure hosting our website or of the e-mail service we use are located outside Turkey, the server logs generated during your visit to our website, the information you send through the contact form and your correspondence may be processed abroad.
In accordance with Article 9 of the Law and the relevant legislation, these transfers are carried out on one of the following bases:
- Adequacy decision: the existence of an adequacy decision issued by the Personal Data Protection Board (“Board”) regarding the country, sector or international organisation to which the transfer will be made.
- Appropriate safeguards: if there is no adequacy decision, the provision of one of the appropriate safeguards listed in the Law; for example, the signing of the standard contract announced by the Board and its notification to the Personal Data Protection Authority (“Authority”) within five business days of signing.
- Incidental transfer: where there is neither an adequacy decision nor appropriate safeguards, and only for transfers of an incidental nature, the existence of one of the cases listed in the sixth paragraph of Article 9 of the Law.
Your rights under the Law remain valid with respect to your data processed abroad as well.
Retention Period
Your personal data is retained for the period necessary for the purpose for which it is processed and for the retention periods set out in the relevant legislation:
- Your quotation and contact requests that do not turn into a contract, and the related records, are retained for 3 months from the receipt of the request and are deleted or anonymised at the end of this period.
- If your request turns into a contract, the related records are retained for the periods set out in regulations such as the Turkish Commercial Code and tax legislation (for example, ten years for commercial books and documents).
- Server logs are kept for a limited period for security and service continuity purposes and are deleted from the systems of the hosting service provider at the end of this period.
Personal data whose retention period has expired is deleted, destroyed or anonymised in accordance with the Regulation on the Erasure, Destruction or Anonymization of Personal Data.
Your Rights
Under Article 11 of the Law, by applying to our Company you have the right to:
- a)Learn whether your personal data is processed,
- b)Request information if your personal data has been processed,
- c)Learn the purpose of processing your personal data and whether it is used in line with that purpose,
- ç)Know the third parties to whom your personal data is transferred, in Turkey or abroad,
- d)Request the correction of your personal data if it has been processed incompletely or inaccurately,
- e)Request the erasure or destruction of your personal data under the conditions set out in Article 7 of the Law,
- f)Request that the actions taken under items (d) and (e) be notified to the third parties to whom your personal data has been transferred,
- g)Object to the occurrence of a result against you by the analysis of your processed data exclusively through automated systems,
- ğ)Claim compensation for the damage you suffer if your personal data is processed in violation of the law.
How to Apply
You may submit your requests regarding your rights to us in Turkish, in accordance with the Communiqué on the Procedures and Principles of Application to the Data Controller, by one of the following methods:
- In writing: by delivering your wet-signed petition in person to Veliköy Mah. 68. Cad. Çerkezköy/Tekirdağ or by sending it by post,
- By e-mail: by writing to info@trakyaglobal.com from the e-mail address that you have previously notified to us and that is registered in our system,
- With a secure electronic signature or mobile signature: by sending your application, signed with one of these signatures, to info@trakyaglobal.com,
Your application must include your first name, last name and, if the application is in writing, your signature; for citizens of the Republic of Türkiye, your Turkish national identity number (for foreigners, your nationality, passport number or, if any, identity number); your place of residence or workplace address for notification; if any, your e-mail address for notification, your telephone and fax numbers; and the subject of your request. You may attach information and documents relating to the subject to your application.
Your application will be concluded free of charge as soon as possible according to the nature of the request and within thirty days at the latest, and our response will be notified to you in writing or electronically. If the process requires an additional cost, a fee may be charged according to the tariff determined by the Board.
If your application is rejected, if you find the response insufficient, or if no response is given within the period, you may file a complaint with the Board within thirty days of learning of the response and in any case within sixty days of the date of your application.
Changes
This privacy notice may be updated depending on changes in legislation and in our data processing activities. The current text is always published on this page; the “Last updated” date at the top of the page shows the most recent change. For a general summary of our privacy practices, you can read our Privacy Policy.